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Assertiveness at work

Course description

Assertiveness is a skill that can be learned. If you sometimes feel you're being manipulated or find it hard to state your opinion, you'll benefit from this course which aims to help increase self awareness and to be able to apply simple tools and techniques that can lead to increased confidence, improved relationships and better outcomes when dealing with others.

By the end of the workshop participants will be able to:

  • Identify the need for assertiveness
  • Build personal confidence, self esteem and improve their personal impact and interaction with others
  • Explain the differences between aggressive, passive and assertive behaviour
  • Understand and develop the use of assertive language
  • Identify and use a variety of assertiveness techniques such as fogging and stuck record.
  • Develop personal action plans to build on their current approach
Qualification details

There are no assessments or tests and this course does not lead to a qualification.

Entry requirements

There are no formal entry requirements. We welcome anyone wanting to benefit from being more confident and capable of being assertive.

Course length

Half day.

Course dates, times and venues

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for the next available dates at a town near you or view the Upcoming courses section.

Fee details


How to apply

It’s easy to enrol on the course. We'll ask you to complete a short booking form and then you're done. Get a booking form by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 713183.

Upcoming courses

Learner feedback

"Thank you. The course content was excellent and so were you!"

"Thank you for the course, I enjoyed it very much and I am delighted that I passed the exam. I feel that I learnt a lot and I'm sure the knowledge will help me to improve the service that we offer."

"An excellent trainer, probably one of the best I’ve had lead any of the courses I’ve done, and pitched the whole day just right."

"The single best piece of training that I have received at Wiltshire or any other Council. It was brilliantly put together, delivered its messages superbly and had the right balance of teaching useful skills and challenging ideas."

"Thanks to you, and the rest of the excellent team for helping me to gain this qualification."

"Thank you very much for your help with mail merge. I found the added knowledge very useful and put the knowledge to use straight away - I felt confident and produced the goods."

“An excellent workshop, that really focused on the skills and methods required to have courageous conversations, very useful for both internal and external situations.”

“Very useful and informative, but fun too. Chris is an excellent trainer - personable, knowledgeable and interesting!”

"One of the best courses I've attended through Wiltshire Council, definitely worth doing."