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Things you need to know...

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Confidentiality

Any personal information given to any member of the Learning in Wiltshire team will be treated as confidential and used only for the purpose(s) for which it was gathered.

We won't use your information for anything else without your consent in writing.

Policies and procedures

We operate in line with various policies and some sensible, straightforward procedures which are designed to protect all parties. As part of Wiltshire Council our policies and procedures are all to be read in line with, and subject to the Council's overarching policies.

> Safeguarding: All staff have a clear commitment to safeguarding and promoting the welfare of children and vulnerable adults. We work alongside other services and agencies in Wiltshire to prevent abuse or neglect and undertake to investigate any concerns if we think a child or vulnerable adult may be at risk of harm. We also have a duty to have due regard to the need to ‘Prevent’ our learners from being drawn into terrorism and we take this responsibility very seriously - view our Safeguarding and Prevent policy which applies to all areas of the business to ensure that we can continue to protect learners from those who wish to promote extremism.

Equality & diversity: All our services are delivered within the terms of promoting equality and inclusion, and valuing diversity - view our Equal Opportunities policy.

> Complaints: We hope that you'll never have cause to be dissatisfied but we do have a Complaints and Appeals policy and procedures so that we can ensure any complaints are dealt with fairly and speedily.

Upcoming courses

Learner feedback

"Thank you. The course content was excellent and so were you!"

"Thank you for the course, I enjoyed it very much and I am delighted that I passed the exam. I feel that I learnt a lot and I'm sure the knowledge will help me to improve the service that we offer."

"An excellent trainer, probably one of the best I’ve had lead any of the courses I’ve done, and pitched the whole day just right."

"The single best piece of training that I have received at Wiltshire or any other Council. It was brilliantly put together, delivered its messages superbly and had the right balance of teaching useful skills and challenging ideas."

"Thanks to you, and the rest of the excellent team for helping me to gain this qualification."

"Thank you very much for your help with mail merge. I found the added knowledge very useful and put the knowledge to use straight away - I felt confident and produced the goods."

“An excellent workshop, that really focused on the skills and methods required to have courageous conversations, very useful for both internal and external situations.”

“Very useful and informative, but fun too. Chris is an excellent trainer - personable, knowledgeable and interesting!”

"One of the best courses I've attended through Wiltshire Council, definitely worth doing."